Account & sign-in
Reset your password from the login screen via Forgot password. Manage email, username, and profile in Settings → Profile.
How can we
help you?
Answers to common questions, plus a direct line to our team. Most things you need are a tap away in the app's Settings.
Quick help
Scans & matches
Run scans from the Scan Hub. Overlap alerts are private and anonymous — they only appear when two members independently add the same person.
Safety
Turn on Safe Date Mode in Tools to share live status, set check-ins, and send an emergency alert to your trusted circle.
Subscriptions
Manage or cancel anytime in your App Store or Google Play account settings. Billing is handled by the store, not by Roster.
Privacy & data
Export or delete your data anytime. See Delete your account & data and our Privacy Policy.
Report a problem
Found a bug or someone breaking the rules? Use in-app reporting, or email us with details and screenshots and we'll take it from there.
Frequently asked
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so you cancel in your store account: App Store → your name → Subscriptions, or Play Store → Payments & subscriptions. Cancelling stops future renewals; access continues until the end of your current period.
How do I delete my account?
In the app: Settings → Account → Delete Account. Can't sign in? Email help@myrosterapp.com. Full details on our account deletion page.
Can I get my data back after deleting?
No — deletion is permanent. Use Export My Data in Settings before you delete if you want to keep a copy.
Why are my partner details showing as locked?
Your roster is end-to-end encrypted with a key held on your device. If you sign in on a new device, private fields stay locked until your key is available there. This is by design — it means we can't read your most sensitive data either.
Is Roster a dating app?
No — you don't meet new people on Roster. It's a private relationship manager for organizing the dating life you already have, plus safety tools.
Who is Roster for?
Roster is built for adults who date and want to keep their dating life organized, private, and safe.
Still need a hand?
Support emailhelp@myrosterapp.com
Privacy & datahelp@myrosterapp.com
PressMedia kit
Response timeWithin 2–3 business days