Privacy Policy
BY USING THE APP, YOU CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
This Privacy Policy explains how Roster Inc. ("Company", "we", "our", "us") collects, uses, and shares your information when you use the Roster mobile application ("the App").
1. INFORMATION WE COLLECT
1.1 Information You Provide Voluntarily
- Account Information: Name, email address, phone number, date of birth
- Profile Data: Photos, ratings, reviews, notes, and other content you upload
- Partner Information: Data about individuals you add to your roster, including names, phone numbers, email addresses, and social media handles. This information is submitted by you and processed as user-generated content for relationship safety purposes. We process this data under legitimate interest. Partner information is used solely for overlap detection with other users' submissions and is never independently verified or treated as factual by the Company. Non-users whose information may have been submitted may contact help@myrosterapp.com to request review and removal.
- Communication Data: Messages, friend requests, invitations, and other communications
- Contact Information (optional — "Find Friends"): If you choose to use the Find Friends feature, we access your device's address book with your permission. Phone numbers and email addresses from your contacts are converted into one-way hashes on your device and only those hashes are sent to us, solely to match you with contacts who already use Roster. We do not store your contacts' raw phone numbers or email addresses, and we do not contact, add, or share information about people in your address book. This feature is entirely optional and can be skipped.
- Payment Information: Transaction records (processed by third-party payment processors)
- Preferences: Settings, customization choices, and notification preferences
1.2 Information Collected Automatically
- Device Information: Device type, model, operating system, unique device identifiers
- Usage Data: Features accessed, time spent, interaction patterns, and app performance
- Location Data: General location (city/region) based on IP address; precise location only with explicit permission
- Log Data: IP address, browser type, access times, pages viewed, crash reports
- Analytics Data: Aggregated usage statistics for service improvement
1.3 Cross-Roster Detection Data
When you use our cross-roster detection feature, we process:
- One-way cryptographic hashes of identifiers (phone numbers, emails, social handles)
- These hashes are cryptographically blinded and are not designed to be reversed back into the original data
- Anonymized match results that do not reveal other users' identities
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and maintain the App
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve the App
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
3. HOW WE SHARE YOUR INFORMATION
We may share your information with:
- Service Providers: Third parties that perform services on our behalf
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: When you give us permission
We do NOT sell your personal information to third parties.
4. DATA RETENTION
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law
- Necessary for legitimate business purposes
You can request deletion of your data at any time through the App settings.
5. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Opt-Out: Opt out of certain data processing activities
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, contact us at: help@myrosterapp.com
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security audits
- Secure data storage practices
- Anonymous counts of encryption-key recovery attempts (to detect and prevent data loss before it affects you)
6.1 How Different Data Is Protected
Not all data is protected the same way, and we want to be transparent about the difference:
- Your roster / partner details are end-to-end encrypted. Names, phone numbers, emails, social handles, and notes you add about the people on your roster are encrypted on your device with a key that stays on your device. We store only unreadable ciphertext and cannot read, decrypt, or recover this content from our servers. Cross-roster matching is performed on cryptographically blinded values, so our servers never see the raw identifiers.
- Messages, feed posts, and comments are encrypted in transit and at rest, but are NOT end-to-end encrypted. This content is accessible to our automated safety and moderation systems and, where necessary, trained reviewers. We do this deliberately so we can detect and act on illegal or harmful content — including child sexual abuse material (CSAM), non-consensual intimate imagery, credible threats, and harassment — and to comply with our legal reporting obligations. Do not treat chat as a private, end-to-end-encrypted channel.
However, no method of transmission over the Internet is 100% secure.
7. CHILDREN'S PRIVACY
The App is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. THIRD-PARTY SERVICES
The App may contain links to third-party services. We are not responsible for the privacy practices of these services.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email.
11. CONTACT US
For questions about this Privacy Policy, contact us at:
- Email: help@myrosterapp.com
- Support: help@myrosterapp.com